Your privacy, protected.

1 Information We Collect

We collect information you voluntarily provide through our website forms, phone calls, SMS opt-ins, or email communications. This includes:

• Identity information: First and last name, business or company name
• Contact information: Email address, phone number, billing/service address
• Service details: Facility type, square footage, service frequency preferences, add-on requests
• Business context: Industry, number of employees, special requirements (security clearance, compliance needs)
• Payment information: Handled exclusively through PCI-compliant third-party processors — we never store credit card data on our servers
• Communication records: Inquiries, support requests, and feedback you send us

We also collect certain technical information automatically when you visit our website:

• IP address and approximate geographic location
• Browser type, operating system, and device characteristics
• Referring website and search terms used to find us
• Pages visited, time spent on each page, and click behavior
• Cookie identifiers (see Section 4 for details)

2 How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• Respond to your inquiries and provide accurate service estimates
• Schedule cleaning services, dispatch crews, and coordinate logistics
• Send appointment confirmations, scheduling reminders, and post-service follow-ups
• Process payments and maintain accurate billing records
• Provide ongoing customer support and address any service issues
• Improve our website performance, services, and customer experience
• Send occasional promotional offers (only if you've separately opted in)
• Comply with legal obligations, tax requirements, and respond to lawful requests
• Protect against fraud, unauthorized access, and other security threats

3 SMS Opt-In Details

If you provide your phone number and consent to SMS communications, VMV Cleaning Solutions may send you text messages including:

• Cleaning appointment confirmations and arrival notifications
• Scheduling reminders and rescheduling assistance
• Service notifications and follow-up messages
• Important account or service updates
• Promotional messages or special offers (only with separate marketing consent)

Message frequency may vary. Standard message and data rates may apply based on your wireless plan.

4 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies are small data files stored on your device.

We use cookies for the following purposes:

• Essential cookies: Required for basic website functionality (cannot be disabled)
• Analytics cookies: Help us understand traffic patterns and user behavior to improve the site
• Preference cookies: Remember your settings and customize your experience
• Marketing cookies: Track conversions from advertising campaigns (only with consent)

You can disable cookies through your browser settings at any time, though some website features may not function properly without them.

5 Third-Party Services

We use carefully selected third-party service providers to operate our business. These providers process limited data on our behalf under strict confidentiality agreements:

• GoHighLevel: Customer relationship management and communication platform
• Stripe / Payment processors: Secure payment processing (PCI-DSS compliant)
• Google Analytics: Anonymized website analytics
• Email service providers: Transactional and marketing email delivery
• SMS gateway providers: Text message delivery infrastructure
• Scheduling software: Calendar coordination and crew dispatch

Each third-party provider has its own privacy policy. We only share the minimum information necessary for them to perform their function.

6 Data Security

VMV Cleaning Solutions implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:

• Encrypted data transmission via HTTPS/TLS protocols
• Secure password policies and multi-factor authentication for staff accounts
• Regular security audits and software updates
• Limited employee access on a strict need-to-know basis
• Background-checked staff who handle customer information
• Secure third-party vendor agreements with data protection requirements

While we strive to protect your information using industry-standard practices, no online transmission or electronic storage system is guaranteed to be 100% secure. We cannot guarantee absolute security, but we work continuously to minimize risk.

7 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active customer data: Retained for the duration of your service relationship plus 7 years for tax and legal compliance
• Inquiry data (non-customers): Retained up to 24 months, then deleted automatically
• Marketing consents: Retained until you withdraw consent or opt out
• Website analytics: Aggregated, anonymized data retained for trend analysis
• SMS opt-in records: Retained for compliance documentation as required by telecommunications regulations

When retention periods expire, your information is securely deleted or anonymized.

8 Your Rights

Depending on your location, you have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct any inaccurate or incomplete information
• Right to deletion: Request that we delete your personal information (subject to legal retention requirements)
• Right to opt out: Withdraw consent for SMS, email marketing, or other communications at any time
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to certain types of processing, including for marketing purposes
• Right to non-discrimination: Exercise these rights without facing service degradation or denial

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a verifiable request.

9 Children's Privacy

VMV Cleaning Solutions provides commercial cleaning services to businesses and does not knowingly collect personal information from individuals under the age of 18.

Our website and services are not directed to minors. If we become aware that we have inadvertently collected personal information from a minor, we will delete that information promptly.

If you believe we may have collected information from someone under 18, please contact us immediately at [email protected].

10 Mobile Information Sharing Statement

Information sharing to subcontractors providing support services (such as SMS gateway providers or customer service tools) is permitted only to the extent necessary to deliver our services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

11 Changes to This Policy

VMV Cleaning Solutions may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active customers via email or SMS where appropriate
• Provide reasonable notice before changes take effect (typically 30 days)

Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy. We encourage you to review this page periodically.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or need to report a concern, please contact us using any of the methods below.

We aim to respond to all privacy-related inquiries within 5 business days, and to formal data requests within 30 days as required by applicable law.